Standard Shipping
All orders of $50 or more get shipped free
Orders under $50 ship for a flat rate of $5.
Orders are shipped using UPS SurePost or UPS Ground, unless expedited shipping is chosen. Any orders that receive free or discounted Flat Rate shipping will automatically ship UPS SurePost or UPS Ground.
Regular shipping rates are calculated directly from UPS and are based on package size/weight and distance. We ship all items from our facility in Rising Sun, IN.
Estimated transit time varies by location. Use the estimated transit time chart on this page as a guideline for UPS SurePost and Ground Shipping. Estimated transit times do not include processing time.
Processing Time
Orders placed Monday through Friday before 2 p.m. Eastern Time are typically processed and shipped the same business day. Otherwise, orders are processed and shipped on the next business day.
Cold Weather
In the event of extremely cold weather, we may hold shipments until the temperatures are above freezing to prevent product damage.
Expedited Shipping
Expedited options include UPS 2nd Day Air or UPS Next Day Air and additional charges will apply. These rates are also calculated directly from UPS based on package size/weight and distance.
When expedited shipping is selected, processing time should also be considered. Orders must be submitted before 2 p.m. Eastern Time in order to be shipped out on the same business day. If you need product by a certain date, we recommend that you contact us before placing your order to verify availability and shipment details.
Order Tracking
You can track your order at any time via your shipment confirmation email or by logging into your account and viewing Previous Orders. Click on the Order Number and scroll down to Shipment Information.
Shipment tracking is provided by UPS. Any questions about package locations or delivery times should be directed to UPS representatives for the most accurate and up-to-date information.
RETURN POLICY
If you’re not happy with a purchase, please contact us and we’ll help make it right. If you are dissatisfied with your order, we will happily make an exchange or refund your money on unused items. We will accept returns and exchanges within 45 days of your original purchase. The product should be in the original box and/or packaging.
Just mail the items back to us at this address:
Attn: Fresh Wave Returns
1300 Barbour Way
Rising Sun, IN 47040
Please note: We do not accept returns or issue refunds of any kind for products that were not purchased directly from us. Products that were not purchased from us should be returned to the store where they were originally purchased.
Refunds
A refund credit will be applied to your credit card after receipt of the returned products. It may take up to 10 business days for the credit to appear on your credit card.
Cancellations
To cancel your order, please contact Customer Service at 1-800-998-6367 Monday through Friday CT, or email us before 11 a.m. CT on the day you placed your order. We will make every effort to cancel your order. However, we may not be able to cancel your order if it has entered the shipping process.
Because we’re focused on promptly shipping customer orders, we cannot guarantee that it can be cancelled, but we will make every effort to do so.
Still Have Questions?
We welcome your questions, concerns and feedback. You can reach Customer Service by email or phone at 1-800-998-6367 Monday through Friday, 8 a.m. – 5 p.m. CT.
