SHIPPING RATES, TIMELINES & POLICIES
All orders of $50 or more get shipped free.
Orders under $50 ship for a flat rate of $5.
Orders are shipped using UPS SurePost or UPS Ground, unless expedited shipping is chosen. Any orders that receive free or discounted Flat Rate shipping will automatically ship UPS SurePost or UPS Ground (excludes Alaska and Hawaii).
Due to extremely cold temperatures in areas of the U.S. some orders may be delayed in shipping. We are doing our best to expedite all Fresh Wave orders so you receive your products in excellent condition. Our current estimate is that your order will ship no later then 4-6 business days. Orders containing liquids may come with a one-time use heat pack that can be thrown away when received. Learn more about Heat Packs on our FAQ page.
Regular shipping rates are calculated directly from UPS and are based on package size/weight and distance. We ship all items from our facility in Rising Sun, IN.
Estimated transit time varies by location. Use the estimated transit time chart on this page as a guideline for UPS SurePost and Ground Shipping. Estimated transit times do not include processing time.
Shipping Times May Be Longer
Shipping times may be longer than normal. We’re handing off packages to our shipping carriers as safely and quickly as possible. Most will arrive on time, but some orders may be affected by nationwide shipping delays. To order in time for Christmas, please place orders before 12/14 to receive before the holiday.
Estimated Transit Time by Location
|Location||Estimated Transit Time|
|IN & OH||1-3 Business Days|
|Midwest||2-4 Business Days|
|East Coast||2-5 Business Days|
|South||2-5 Business Days|
|CO, ND, SD, NE, OK||3-5 Business Days|
|TX||3-6 Business Days|
|West Coast||4-7 Business Days|
|AK & HI||4-8 Business Days|
Orders placed Monday through Friday before 2 p.m. Eastern Time are typically processed and shipped the same business day. Otherwise, orders are processed and shipped on the next business day.
In the event of extremely cold weather, we may hold shipments until the temperatures are above freezing to prevent product damage.With dipping temperatures across the country, we include heat packs in our orders to insure that our product does not freeze in transit. The Heat packs by Uniheat are commonly used within the aquarium hobby industry, are eco-friendly, and their contents are biodegradable.
Expedited options include UPS 2nd Day Air or UPS Next Day Air and additional charges will apply. These rates are also calculated directly from UPS based on package size/weight and distance.
When expedited shipping is selected, processing time should also be considered. Orders must be submitted before 2 p.m. Eastern Time in order to be shipped out on the same business day. If you need product by a certain date, we recommend that you contact us before placing your order to verify availability and shipment details.
You can track your order at any time via your shipment confirmation email or by logging into your account and viewing Previous Orders. Click on the Order Number and scroll down to Shipment Information.
Shipment tracking is provided by UPS. Any questions about package locations or delivery times should be directed to UPS representatives for the most accurate and up-to-date information.